سياسة الاستبدال و الاسترجاع

Your satisfaction is our goal. In our effort to satisfy you, Nuweir Perfume Store does not allow returns or exchanges of its products, except for products that arrive to you damaged only. Q: How can I exchange / return the damaged product? A: Our customer service team will be happy to guide you through that via WhatsApp customer service at 0553641668, provided that the exchanged / returned product is in its original condition, with its original packaging, and has not been used, opened, or had its packaging features altered. Q: What is the allowed period for exchanging / returning the damaged product? A: You can exchange / return the damaged product within 7 days of purchase. Q: How long does the exchange / return process for the damaged product take? A: We work hard to satisfy you; the exchange / return process may take 10-14 working days. Q: In the return process, how can I get my money back? A: The amount will be refunded after the damaged product reaches us and its condition is confirmed, then the amount will be transferred to your account within 5 working days. Q: In the exchange process, what are the steps taken regarding that? A: When you wish to exchange the damaged product and choose the alternative product, we ask you to transfer the difference amount between the damaged product and the alternative product. Nuweir Perfume Store... We are pleased to serve you.